The Delhivery Group is one of the globally leading fully integrated and diversified logistics solution providers. We consider user trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services, and solutions. As part of our service offerings, we provide a logistics platform under our proprietary brand name OS1 -- OS1.delhivery.com ("OS1 Platform"). The OS1 Platform provides users access to our APIs, tools, plugins, code, technology, content, products/solutions, and services.
At the time of signing up on the OS1 Platform, if you are based out of India the entity you will be contracting with is Delhivery Limited, India and if you are signing up from anywhere else in the world, your contractual relationship will be with Delhivery USA LLC. Delhivery Limited and Delhivery USA LLC (as the case may be) will hereinafter be referred to as "Delhivery", "we", "us" or "our").
As a company having a global platform accessible from various countries, we strive to ensure compliance with requirements of all applicable data protection legislations. Our aim is to always be consistent and compliant across jurisdictions where our users are situated. If you have any privacy questions, please feel free to reach out to our Privacy Counsel at any time at [privacy@OS1.delhivery.com].
1. What data do we collect?
1.1 Personal Information
While using our OS1 Platform, we may ask you to provide us with certain personally identifiable information (also known as PII or Personal Information) that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:
You can choose not to provide any personal information that we may request of you, but, in general, the personal information we request is required to provide you with access to and use of the OS1 Platform, and the lack of such information may prevent us from doing so and impact the service capability and access to certain features of the OS1 Platform.
We may ask you to provide certain additional information about yourself on a case-to-case basis in relation to our Services. It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, or any anonymised or aggregated data ("Other Information") is not considered as PII or Personal Information.
1.2 Usage Data
We may collect information that your browser sends whenever you visit our OS1 Platform.
This usage data may include information such as your computer's internet protocol address (e.g., IP address), browser type, browser version, the pages of our OS1 Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
1.3 Cookies Data
Cookies are a standard feature consisting of small data files which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our OS1 Platform.
Examples of Cookies we use:
2. When & how do we collect your data?
We may collect certain user information (including personal information) in the following ways:
3. Why do we collect your data?
We use the collected data for the specific purpose of providing, developing, and improving our OS1 Platform and related functionality and as permitted by applicable laws. The data may be used for some of the following purposes:
Our primary goal is to provide you a safe, efficient, smooth, and customized experience when
you use our OS1 Platform. The personal information collected allows us to provide you the
OS1 Platform in a way that optimally meets your requirements. More importantly, while doing
so, we collect personal information from you
that we consider necessary for achieving the above-mentioned purposes. Personal information collected by the OS1 Platform is used only for the intended purpose stated at the time that information is collected or for the purposes stated above. We do not sell, rent, or lease personal data which includes any sharing or disclosing of personal information to another party for monetary or other valuable consideration.
We may use and disclose Other Information (defined above) and non-personal information for any purpose in accordance with applicable laws.
4. Why do we share your data and with whom?
As a rule, we do not transfer or share your personal information with any third party unless we are required to do so. We may share your personal information (where required and as an exception) in the following ways:
4.1.1 Group Companies of Delhivery
4.1.2 Regulatory or Government Authorities **
We may disclose your personal information in good faith belief that such action is necessary to:
4.1.4 Google Analytics**
Opt Out Process
You can opt-out of having your activity on our platform available to Google Analytics by
installing the Google Analytics opt-out browser add-on. The add-on prevents the Google
Analytics about your visits and activity. The add-on can be downloaded and installed from:
However, we would like to point out that in this case you may not be able to use all functions of our platform to their full extent.
For more information on the privacy practices of Google, please visit the Google Privacy
Terms web page:
4.1.5 Third Party Vendors / Consultants / Marketers
We may disclose your personal information with third-party vendors and other service providers that we use to provide payment processing, support ticket portals, secure transfer software, cloud hosting, registration services, marketing agencies, collaboration and communication tools, data backup services, professional services and other services used in connection with our maintenance or provision of the OS1 Platform.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose whatsoever. Also, we bind our third-party vendors in a contract to secure your data by putting monetary liabilities and surveillance practices and hence, ensuring a high level of security for your personal information.
4.1.6 Mergers / Acquisitions
4.1.7 To Comply with Legal Regulations
As required by law or a subpoena or if we reasonably believe that such action is necessary to comply with applicable law or the reasonable requests of law enforcement or to protect the security or integrity of our OS1 Platform, and/or to exercise or protect the rights, property, or personal safety of our customers, users, or others.
5. Marketing and Promotional Activities
As a company we provide a range of services in addition to our OS1 Platform including (without limitation) various delivery and logistics solutions through innovative technology and connected tools. We would like to send you information about our products and services and any new offers that we think you might benefit from. If you have agreed to receive this information while accessing our OS1 Platform or other services, you may always opt out later by using the "Opt-out" or "Unsubscribe" functionality when you receive our communication.
6. International Data Transfers
As a global platform, we cannot limit our processing of an individual's personal data to the country in which that individual is based. Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. No transfer of your personal information will take place to an organization or a country unless there are adequate security controls in place, including contracts, designed to help ensure your rights and protections.
If you are a resident of the European Economic Area, or the United Kingdom or Switzerland, and there is a transfer of your personal information from these countries to the United States or other countries which have not been determined by the European Commission to have laws that provide an adequate level of data protection, we will use legal mechanisms, including wherever required, the European Commission-approved standard contractual data protection clauses.
7. How long do we keep your Personal Information?
Please notify us of any changes to your personal information. We will take reasonable steps to ensure that your personal information is kept accurate and current.
We may retain Other Information, including non-personal information indefinitely or to the extent allowed by applicable law.
8. How do we secure your Personal Information?
We take information security very seriously and maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Application, data, infrastructure, and network security are our key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement the enforced practices. Considering "Right to Privacy" as a fundamental right of an individual, we have adopted various measures to protect privacy.
You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your account with anyone.
Links to Third Party Solutions
Our OS1 Platform and any related services are not directed or aimed towards individuals under 16 (or any prescribed legal age in the jurisdiction you are situated, for example anyone under the age of 13 in California or under the age of 14 in China). We do not provide any information on our OS1 Platform targeting children and we also do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without a parent or legal guardian's consent, please contact us at [privacy@OS1.com]. If we become aware that a child under 16 has provided us with personal information in violation of applicable law, we will take steps to delete such information.
10. What are your rights?
You have the right to enquire on:
If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include contact information. We will only ask for the minimum data and only what is relevant in the given context.
You also have the right to not be discriminated against by us for exercising any of your privacy rights.
11. California Privacy Rights
If you reside in the State of California, United States, this section applies to you. The California Consumer Privacy Act of 2018 ("CCPA") requires businesses that collect personal information of California residents to make certain additional disclosures and accordingly we have provided the categories of personal information we have collected within the last twelve (12) months and the categories of third parties with whom we have shared that personal information for a specific business purpose:
|Category of Personal Information||Third Parties|
|Category of Personal Information Third Parties Personal Identifiers(name, unique personal identifier, email address, account name or other similar identifiers)||Corporate affiliates and third-party vendors (as identified above)|
|Internet Identifies (online identifier, Internet Protocol address or other similar internet identifiers)||Corporate affiliates and third-party vendors (as identified above),|
|Financial Information for payment processing (if applicable)||Third party vendors (as identified above) for payment processing|
|Internet or other network activity (Browsing history, search history, information on your interaction with a website, application, or advertisement)||Corporate affiliates and third-party vendors (as identified above)|
13. Your Consent
14. Contact Us
If you are in the EEA or Switzerland and feel we have not dealt with your concerns and that we are failing to meet our legal obligations, you can report this to your local supervisory authority, but we encourage you to first contact us with any questions or concerns as we take our obligations very seriously. Contact details for data protection authorities in the EEA are available [here], United Kingdom [here] and Switzerland [here].